July 19, 2016 / GuidesFor Team
Like it or not, chatbots are here to stay, and they are getting more capable by the day. Currently, more and more businesses have begun adopting Facebook Messenger’s chatbots as a means to efficiently reach out to their businesses. Chatbots are definitely on the rise, and pretty soon, your business might be utilizing a number of them too, especially when it comes to communicating with customers.
One of the things which have made UC very popular is the fact that it is fully capable of integrating social media into your business’ communication framework. Blake Morgan of Forbes states that with the emergence of chatbots, businesses would now be able to deliver fast and automated customer support and guidance. With UC utilizing social media to its utmost potential and with chatbots being more prolific, the time when an A.I.-powered bot becomes part of your business’ Unified Communications seems very close at hand. — Peter de Jesus