How UC Can Use Analytics to Improve your Business Process

September 8, 2016 / GuidesFor Team

 “The whole world is going crazy over analytics!” says one research company. It may sound like an exaggeration, but there is an urgency to the quotation that makes people take up and notice. The exaggeration, too, just might be slight. Analytics is becoming a priority for organizations that are continually acquiring tons of data and need to interpret them to make sound business decisions. Unified Communications makes the job easier for companies that do implement it by organizing all those statistics, research, and other pertinent data that come through its channels. More important, UC can help strategize them to improve  business operations. Read on for more. – Cora Llamas.

Jim Burton just wrote a provocative blog on NoJitter entitled “The Next Phase in Communications.” It referred to the role of analytics in the evolution of UC. Labeling that capability as “UC-A,” it “adds analytics and metrics to business processes.” With that thought in mind, I see “Unified Analytics” as being key tools to both UC planning and managing effective and efficient business process performance wherever people are involved.

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